FAQs
Q: Will my arrangement look exactly the same as the picture advertised?
Please note that the images shown are examples and each arrangment is custom designed. Due to seasonal changes, some flowers may be unavailable at certain times. We will select the best possible substitutions for each arrangement that is equal or greater in value.
Q: What is the general pricing for an average sized hand- tied bouquet?
For a gorgeous mixed bouquet with different varieties of flowers, we suggest starting from $65.
Q: When will flowers be delivered?
Our delivery times range from 10:00 AM- 5:00 PM on a regular basis. However, for holidays such as Christmas, Valentines Day, and Mother’s day, delivery times range from 9:00 AM- 6:00 PM. If it is a business, please state it in your order and we will deliver it during the business operating hours. We are unable to guarantee specific delivery times. If you do require a certain delivery window, please email or call us in advance and see if we are able to accommodate this request (additional fees will apply for specific time or rush delivery).
Q: Is same day delivery available?
Unfortunately, not at this time.
Q: What types of payments are accepted?
We accept Visa, Mastercard, and Direct Bank Transfer.
Q: What happens if the recipient is not at home?
If the recipient is not at home, our delivery personnel can leave the arrangement at a secure place in front of their home, with a neighbour, or with a concierge / reception. Additionally, our delivery personnel will notify the recipient through phone call or leave a voicemail. If we are unable to safely leave the arrangement, we will bring the arrangement back to our store and reattempt delivery when contacted by the recipient. We only offer 1 time free redelivery.
Q: Do you deliver to hospitals?
During this time, we are suspending all hospital orders.
Q: How do I ensure a successful delivery?
It would be great to provide us as much detail as possible including the recipient’s phone number, special instructions, and buzzer code (if applicable).
Q: Do you provide delivery confirmation emails?
Unfortunately, at this time we do not have this type of service. However, feel free to give us a call to check your order status or shoot us an email at luluspetalsflorals@gmail.com.
Q: Am I able to return or exchange my purchase?
Please send us an email at luluspetalsflorals@gmail.com to let us know your reason. We will look into the issue and if approved, a store credit or alternative resolution will be provided.
Q: Can I order a different colour rose that is not available on your website?